Refund Policy

Overview

We want you to be happy with your purchase. This Refund Policy explains our process for returns, exchanges, and refunds for merchandise purchased from UserID10T's Arcade.

Defective or Incorrect Items

We Are Responsible

If you receive a product that is:

• Defective (manufacturing defect, printing error)
• Damaged during shipping
• Incorrect item (wrong size, color, or design)

We will provide:

• A full refund, OR
• A free replacement (re-ship at no charge)

How to Report

1. Contact us within 30 days of delivery
2. Provide your order reference UUID
3. Include photos of the defective/incorrect item
4. Describe the issue

Email: [email protected]

Resolution Timeline

• We will respond within 2-3 business days
• After confirming the issue, we will process:
  • Replacement orders within 24-48 hours
  • Refunds within 5-7 business days

Change of Mind / Buyer's Remorse

Returns

Because our products are custom-made:

• Standard policy: We do NOT accept returns for change of mind
• Case-by-case basis: Contact us if you have a compelling reason

Refunds for Change of Mind

Refunds for buyer's remorse are not guaranteed, but we will consider:

• Contacting us within 24 hours of order placement (before production)
• Special circumstances (medical emergency, financial hardship, etc.)

Contact us: [email protected] with your order reference UUID

Lost Packages

Responsibility

• If tracking shows "delivered" but you did not receive it:
  • Check with neighbors, household members, or building management
  • Contact your local post office or carrier
  • We will assist with carrier investigations
• If tracking shows package is lost in transit:
  • We will file a claim with the carrier
  • After confirmation, we will re-ship or refund (your choice)

Timeline

• Wait 10 business days after expected delivery date before filing a claim
• Carrier investigations can take 2-4 weeks
• We will update you throughout the process

Exchanges

We do not offer direct exchanges. If you need a different size or color:

1. Request a refund for the defective/incorrect item (if applicable)
2. Place a new order with the correct specifications

This ensures faster processing since exchanges would require coordinating return shipping.

Custom Orders and Limited Editions

Non-Refundable

• Limited edition or "drop" items (explicitly marked as final sale)
• Personalized/customized products with your name or custom text

These are typically non-refundable unless defective.

Refund Process

Fulfillment Costs and Processor Decisions

Approved refunds are issued based on the amount paid to us and what can be recovered from payment and fulfillment processors. For made-to-order items, production costs charged by the fulfillment provider may be non-recoverable after production begins.

If a defect claim requires additional review by our fulfillment partner, we may request photos and make a final determination after processor review. We will communicate the final decision and next steps by email.

How Long Will It Take?

1. Request received: We respond within 2-3 business days
2. Issue confirmed: Refund or replacement initiated within 24-48 hours
3. Refund issued: Processed to your original payment method within 5-7 business days
4. Payment processor: PayPal typically reflects refunds within 3-5 business days

Total timeline: Approximately 2-3 weeks from initial contact to refund in your account.

Refund Method

• Refunds are issued to the original payment method (PayPal account or card used for payment)
• We do NOT issue refunds via store credit, gift cards, or other methods
• No cash refunds

Partial Refunds

In some cases, we may offer a partial refund:

• Minor defects that don't affect usability (e.g., slight color variation)
• Items that have been used or washed (reducing resale value)

Partial refund amounts are determined on a case-by-case basis.

Shipping Costs

Refunds

• If the issue is our fault (defective, incorrect), we cover return shipping and re-ship for free
• If you change your mind and we approve a return, you are responsible for return shipping

Replacements

• Replacement items ship for free if the original item was defective or incorrect
• We do NOT refund original shipping costs if you change your mind

Return Shipping (If Applicable)

If we request that you return an item:

1. We will provide a prepaid return label OR reimburse you for return shipping
2. Use a trackable shipping method
3. Send us the tracking number

Non-Returnable Items

The following are not eligible for return or refund:

• Items marked as "Final Sale" or "No Returns"
• Products damaged due to misuse, washing incorrectly, or normal wear and tear
• Items returned after 30 days from delivery date
• Products without proof of purchase (order reference UUID)

How to Request a Refund or Return

Step 1: Contact Us

Email: [email protected]

Step 2: Provide Information

• Order reference UUID
• Description of the issue
• Photos (if applicable)
• Your desired resolution (refund or replacement)

Step 3: Await Response

We will respond within 2-3 business days with:

• Confirmation of eligibility
• Next steps (return label, refund processing, etc.)

Step 4: Resolution

• If approved, refund or replacement will be processed promptly
• If denied, we will explain why and offer alternatives if possible

Quality Guarantee

We partner with Printful, a trusted print-on-demand provider known for high-quality products. However:

• Print colors may vary slightly from screen displays (monitor calibration differences)
• Fabric texture and fit may vary slightly between products (refer to size charts)
• Minor variations are normal and not considered defects

Contact Information

For refund requests, support inquiries, or questions:

• Email: [email protected]
• Website: https://userid10t.com
• Response Time: 2-3 business days (typically faster)

Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated prominently.